
Accommodation FAQs
Browse our FAQs, or contact us directly if you cannot find the advice you're looking for.
Before you stay
Please visit here to view our available accommodation options, check availability and book.
We recommend you stay with us for two to four nights to get the best experience, however you're welcome to stay with us for as long as you'd like!
There is a two-night minimum stay for bookings made during certain periods.
Yes, we would recommend it. Please visit our VIP Hub to browse the range of VIP Experiences we offer.
Due to the popularity of our VIP Experiences, we highly recommend booking yours in advance of your stay, with as much notice as possible.
If you need to make any changes to your booking, please contact the reservations team by phone or email. We require six weeks’ notice to make date changes to your booking. If you need to make a change closer to your visit date, please contact us at the earliest opportunity.
Phone: +44 (0) 19 8584 4400
Email: stay@longleat.co.uk
Open daily 9:00am – 5:30pm
Visiting the park is subject to Longleat's opening dates and hours, which can be found here.
You are welcome to arrive at any time during our opening hours and enjoy our attractions and safari. When you arrive, please visit The Hub in Main Square where the team will check you in.
You will receive a lanyard to identify you as Accommodation Guests. This will act as your ticket, and will provide discounts in our shops, restaurants and cafés.
Our check-in team will provide maps and information on getting to your cottage. We will message you when the property is ready (by 3pm).
For guests arriving on closed dates, check in is from 3pm. If you will be arriving after 5pm, please contact the Accommodation Team on +44 (0) 19 8584 4400 and we can make arrangements for a later arrival.
Unfortunately, due to the heritage design and age of our properties, they are not wheelchair friendly, please phone the Accommodation Team on +44 (0) 19 8584 4400 with any enquiries or requirements that you may have.
We are making sure any future developments include accessible options.
If your booking is made for open dates, access to Longleat is included with your stay. You may visit on all days from your check-in to check-out.
You will be supplied with a lanyard upon arrival, which will act as your ticket.
If your booking is made on our closed dates, the attractions will not be accessible, but you can still enjoy the wider grounds or book a VIP Winter Safari Tour.
We encourage you to download the Longleat App, which is the perfect pocket-sized, interactive guide available on IOS and Android.
Park maps can also be found on the website here, and are located in various places around the Park for your convenience.
When you check in, we will provide maps and information on routes around the Estate.
Yes. You may leave the Estate and return at any time during your stay. Directions on and off the Estate and maps will be provided at check-in.
The rural West Country location of Longleat on the Wiltshire/Somerset border means there are many beautiful landscapes and landmarks to explore in the local area, as well as restaurants, shopping, bars and pubs in the local towns; Warminster, Frome, Bruton and surrounding villages.
Further afield, historic Bath and Salisbury are a 40 minute drive.
There will be a welcome pack in your cottage with information and our recommendations.
Due to Longleat's security, we cannot guarantee that supermarket delivery drivers will be able to locate the properties easily. We recommend you do not arrange for deliveries to the cottage.
Please ask the Accommodation Team for suggestions on alternative arrangements and information on local supermarkets.
There are local takeaways that will deliver to your cottage, we can provide details if you contact the Accommodation Team in advance, or contact your Longleat host during your stay.
Depending on your provider, mobile phone signal can be patchy around the Estate due to its rural location.
Broadband Wi-Fi is available in all of our cottages.
Cots and highchairs can be selected online at the point of booking, or arranged upon request by contacting the Accommodation Team in advance of your stay. Please call +44 (0) 19 8584 4400 to arrange, or visit the Longleat Help Centre.
Please ensure the infant in your party is included within the property's advertised maximum capacity. If you would like to bring an infant in addition to the maximum capacity, please get in touch with the team prior to booking.
Each cottage boasts a full kitchen, inclusive of an oven, hob, microwave, fridge, freezer, small appliances and storage space.
The following dedicated car parking is available for overnight stays:
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Keeper's House – 2 vehicles
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Keeper's Cottage – 1 vehicle
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East Lodge – 2 vehicles
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Prairie Lodge – 3 vehicles
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Deer Keeper's House – 2 vehicles
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Gardener's Cottage – 1 large or two small
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Carpenter's Cottage – 1 vehicle
If you won't have a car and would like to stay with us, please book Gardeners Cottage or Carpenters Cottage. These properties are walking distance from the attractions behind Longleat House and Main Square.
Our other properties are located around the vast Longleat Estate and require a vehicle to access them.
Guests without their own vehicle may visit the Drive-Through Safari by arranging a VIP Experience, or by booking seats on the Safari Bus (additional charges apply). Please let us know if you are being dropped off by taxi, we arrange a place to store your overnight bags while you enjoy the Park.
No. All of the Longleat properties are strictly pet-free. If you are found to have brought an animal with you, you will be escorted off site immediately.
If you have a service dog, please advise the Accommodation Team in advance via +44 (0) 19 8584 4400. There are specific restrictions in place for service dogs.
There are Electric Vehicle Charging points located in Silver Birch car park.
Yes, of course! We can arrange certain bits you might need for them in advance, such as highchairs and cots if you let us know when you book.
Little adventurers who have found their feet (and up to around the age of 6) will likely want to explore the properties. We would advise that due to the historic nature of the cottages, and some of the architectural quirks which make them unique, they are supervised at all times by a bigger adventurer.
If you are looking to stay in East Lodge, please note this may not be suitable for families with very young children, as the 2 bedrooms are positioned on separate floors, and the property features solid, original doors, which may prevent sound carrying across the property.
The master suite of Deer Keeper's House may not be suitable for the addition of a travel cot, as there is a possibility your little one could climb out. This is due to the nature of the stairs going up to the property’s top floor.
If you’re unsure as to whether your preferred property is suitable, please contact our Accommodation Team for a chat either by email or on the phone +44 (0) 19 8584 4400.
Terms & Conditions
Longleat Estate & Safari Park Booking Terms & Conditions
You: The Person named on the booking confirmation
We/ Us: Longleat Enterprises Limited
1.0 Our agreement
1.1 A contract (Our agreement) is formed when we receive the required payment from You and You have received a booking confirmation from us. If you do not receive a confirmation within 24 hours, please contact us immediately.
1.2 In making a booking, you agreed to be bound by these Terms & Conditions. Longleat agrees to be bound by these terms and conditions once it has sent you a booking confirmation.
1.3 Longleat permits the visitor to occupy the accommodation for the holiday period shown in the confirmation letter together with the use of its contents.
1.4 You will be responsible for all payments and for any damage whether caused by you or a member of your party and you shall make your party fully aware of these terms and conditions.
1.5 Our agreement with you binds you, and all members of your party. Our agreement with you continues until the last member of your party has left Longleat.
1.6 The confirmation sent to you will show the price of your break and any payments that have been received.
2.0 Your booking
2.1 Making Your booking
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All bookings must be made via Longleat Stay.
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You must be over 18 to make a booking and to stay at Longleat. If you are under 18, your booking will be refunded.
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We advise you to take out holiday insurance for your stay.
2.2 Booking and Payment Terms
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We will request 10% of the full cost of your stay at the time of booking to secure your stay. All deposits are non refundable
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Full payment of the remaining balance is due 10 weeks before you arrive. If your arrival date is within 10 weeks, then full payment needs to made when you book.
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We accept credit and debit card payments on (except American express) - no cheques or bank transfers. Stays cannot be held for payment on arrival.
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The booking price includes Value Added Tax (VAT). If rates of VAT change from that included in the holiday price Longleat may amend prices accordingly.
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Offer Codes must be applied at the booking stage, only used once and are valid for the recipient only and must not be passed on to a third party.
2.3 Confirmation of Your stay
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Please check the details on your booking confirmation carefully. Please ensure that all contact details are present and correct, and that all guests, including infants and children, have been included within your booking, so that the total number of guests associated with your booking, is a true representation for who will be staying. If any of the details are incorrect You must inform the bookings team on stay@longleat.co.uk or call +44 (0) 19 8584 4400.
2.4 The price of Your break and what it includes: The most up to date prices for accommodation are shown on our website. The agreed price for your break will be quoted when you make a reservation and will be shown on the confirmation You receive. The price paid includes:
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Use of your accommodation for the maximum number of guests we indicate.
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Any other amenities or services described as included in the price of your break, in the information provided to you, at the point of confirmation. This includes any specific upsells chosen.
The price does not include:
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Use of facilities and activities not included within your break, for example VIP Experiences unless specified as included or pre-booked by you.
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Guaranteed access to any of our safari routes or vehicles.
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Meals, unless part of your Accommodation offer.
Price promise. All relevant prices include VAT at the appropriate rate. We have the right to increase or decrease prices at any time, including in line with any change in VAT, but once you have received your booking confirmation, your price will not change.
2.5 Changing Your booking. You may change the date of your booking with us for any reason, provided the change is made 10 weeks or more before your arrival date, amendment fees apply. Any changes within 10 weeks of arrival will be classed as cancellation and normal cancellation terms apply. Each change is subject to availability, and you will be required to pay the difference in cost. There will be no refund if the price is less than when you originally booked and paid. You may only change your arrival date once. If you wish to add any extras to your booking this must be done 7 days before your arrival date.
3.0 Special requirements and accessibility.
3.1 We welcome guests with restricted mobility, disabilities, medical conditions, or particular care requirements, however due to the Historical nature and heritage of our properties they may not be deemed suitable. We ask that you inform us of any needs, requirements and conditions prior to any booking being concluded. Please email our team on stay@longleat.co.uk who will be happy to discuss any requirements with you. They will also be able to provide advice on the property layouts and suitability to your needs and requirements. We rely on the information you provide to help Us anticipate and satisfy your needs. We therefore require you to update us with any change in circumstances prior to and/or during your stay.
3.2 We ask that we are made aware of any allergens at the time of booking. We understand that food allergies and intolerances may present a serious health problem to some of our customers. Our menu dishes are prepared in environments that are not free from Nuts, Seeds, Soya, Gluten, Eggs and Lactose. we cannot guarantee that any of our dishes do not contain traces of these ingredients or other allergens. Our hygiene practices are designed to reduce the risk of allergen contamination and our catering teams receive training to help ensure these standards are met. Please note if any of your party have dietary requirements then your entire hamper will be made to the specification. We are unable to offer cross allergen/dietary requirement hampers. If you have any concerns about the presence of allergens in any of our dishes please do not hesitate to ask a member of our catering team who will happily assist with your enquiry.
4.0 Arrival at Longleat
4.1 Time of arrival may vary according to the type of accommodation you have booked with Us, but generally will be between 3pm and 5pm. Your accommodation will be available as per your confirmation of booking. Failure to adhere to these times can result in additional rental charges plus a fee for delayed or hindered access to the property by the Longleat team.
4.2 Guests will be issued with a Key to the property and Accommodation Lanyards for the duration of their stay.
4.3 Your check in location is as per the details on your confirmation email.
4.4 Check out time is 10:30am in order for Our House keeping team to gain access. If You have not checked out by this time, there will be a late check out fee of £100.
.4.5 We require notification of your car registration in advance, please ensure you have added these on to your booking. If you plan to bring multiple vehicles for use during your stay, please contact stay@longleat.co.uk prior to your visit, in order for suitable arrangements to be made and/or advice to be given due to restricted parking at some properties. Electric vehicle charging points are available in Silver Birch car park - however are not available at any of the cottages.
4.6 You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure.
4.7 We reserve the right to charge you for any extra cleaning, missing items or damage.
5.0 Who is visiting?
5.1 You (the booker) must be a member of your party unless we agree otherwise. Failure to provide us with full details of the make-up of your party prior to your arrival may result in access to your accommodation being delayed or denied. We want to maintain a safe and secure environment for You and your guests and may ask for identification on arrival. If you are booking on behalf of a guest, it is your responsibility to ensure they have seen and agreed to the Terms and Conditions for the booking. You must advise us of the full names and contact details of those staying with Us. We reserve the right to conduct security searches as a condition of entry to protect Your safety, and that of other visitors. We may conduct security searches of clothing, bags and vehicles, as determined by us in our reasonable discretion, including on entry and exit of our accommodation. If any of Your party are under 18, they must be accompanied by a responsible adult over 18 at all times whilst in the accommodation, or whilst visiting Longleat.
6.0 Cancellation by You
6.1 If you need to cancel your stay any refund due to you will be calculated on a pro rata basis:
- 70 days or more prior to visit: 100% refund
- 69 - 28 days prior to visit: 50% refund minus deposit
- Fewer than 28 days prior to visit: No refund
Cancellation charges are calculated from the date we receive your written instructions. Please note only the lead guest can call to change, cancel or discuss the booking. Your stay cannot be transferred to another person. In extreme circumstances at the discretion of Longleat, rather than cancel Your booking we would be happy to reschedule your booking to an alternative date, if we have been given at least 10 weeks’ notice of this request, as stated within clause 2.5. Any additional differences in price must be paid. No differences will be refunded and cannot be used to pay for additional items added to your stay, such as retail upgrades and/or Food and Beverage items. Refunds Refunds can only be made to the credit or debit card used to secure the booking and are not redeemable against vouchers purchased.
7.0 Cancellation by Longleat Enterprises
7.1 In the event we have to close your accommodation due to Force Majeure, we will try our best to let you know as soon as possible and we will offer the following options
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Change your stay to a different property if available.
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Change the date of your arrival.
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Cancel your stay with a full refund.
7.2 Force majeure is a situation beyond our control e.g. strikes, industrial action by third parties, riot, invasion, threat of terrorist attack, fire, explosion, storm, flood, earth quake, subsidence, epidemic, pandemic, natural disaster or any other circumstance that is avoidable. No compensation will be given if such event occurs.
7.3 If we need to cancel your stay any payments will be refunded in full. We do not accept responsibility for any incidental or consequential loss that may arise due to the cancellation of your stay and our liability will only extend to payment already paid by you
7.4 We reserve the right to close attractions/ cancel events with no prior notice and no refund or compensation will be given. Notification will be sent to the email address taken to confirm the reservation.
8.0 Longleat Right to Refuse/Alter
8.1 Longleat may, at its discretion, refuse any booking
.8.2 Longleat may cancel or alter arrangements made for the Visitor whether before or during the holiday period provided that such cancellation or alteration is necessary:
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due to circumstances beyond the reasonable control of Longleat; or
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to perform or complete essential remedial or refurbishment works.
8.3 If a booking is altered or cancelled by Longleat due to circumstances beyond its reasonable control, it will take reasonable steps to offer a suitable alternative booking. If Longleat is not able to offer such an alternative, or the Visitor does not accept the alternative offered, Longleat will return to the Visitor the relevant proportion of the money paid in respect of the Accommodation and will not otherwise be liable for any loss caused by such alteration or cancellation.
8.4 If a booking is altered or cancelled by Longleat in order to perform or complete essential remedial or refurbishment works, it shall offer the Visitor an alternative if possible.
9.0 Maximum Numbers of Visitors
9.1 Occupation must be limited to the maximum number of persons for the Accommodation stated. The occupation limits are set in line with the level of services available in each cottage. However Longleat will always give reasonable consideration to specific requests for use of the Accommodation which may relate to occupancy (for example, for younger children).
10.0 Services
10.1 The holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome information.
10.2 Longleat cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of Longleat’s reasonable control.
10.3 Longleat cannot accept responsibility for a shortage of Electricity at the Accommodation where this is as a result of an outage, an act or omission of the relevant electrical services company or for any other reason outside of Longleat’s reasonable control.
11.0 Liability and Loss of Visitor Property
11.1 Any Visitor's property found at the Accommodation will be subject to the Longleat Policy regarding lost property. Where possible, please contact stay@longleat.co.uk or your Accommodation Host if you believe that you have left any possessions within the Accommodation.
12.0 Pets
12.1 Pets are not permitted anywhere at Longleat and are not permitted within the Accommodation. If You wish to bring a registered Guide/Assistance dog, please advise us prior to booking in order for us to discuss Your requirements and the suitable options due to restrictions and limitations with animals on site.
13.0 Longleat Right of Entry
13.1 As with any accommodation, there is a need for ongoing and occasionally unforeseen work or maintenance require. Longleat and its contractors may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs, together with any annual external re-decoration for which access to the inside of the Accommodation may be required.
13.2 Longleat will give the Visitor reasonable notice of such requirements and aims to restrict the working hours of Our contractors to 10.30 - 15.00. If this is not possible, Longleat will offer You reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.
14.0 Visitor Obligations
14.1 The Guest:
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Will be responsible for all payments and for any damage, whether caused by the Guest or their party and shall make their party fully aware of these Terms and Conditions.
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Agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted).
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Must allow Longleat and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.
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Must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal, or immoral activities or carry out any act that may be cause of nuisance or annoyance to Longleat or to any neighbours.
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And his or her party must comply with any reasonable regulations relating to the Accommodation of which the Guest has written notice. Such regulations will be found in the welcome pack in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal and recycling.
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Must not smoke in any part of the Accommodation and the Guest and any member of his or her party agrees not to smoke inside the Accommodation. The charge for cleaning following guests smoking in the Accommodation will be £250.
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Or his or her party must not use candles or fireworks at the Accommodation.
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Must not bring Dogs or pets of any description on to Our Estate.
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Must adhere to the rule that barbecues are strictly prohibited.
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Must take particular care not to do anything which might cause a fire and is responsible for safe disposal of cigarettes.
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Must not enter or attempt to use any facility that is closed
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Must not under any circumstances enter an animal enclosure unless authorised to do so and accompanied by one of our animal keepers or one of our Rangers.
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Must comply with the instructions of our Estate staff at all times. In the event of an animal escape, please be prepared to be taken to a place of safety or asked to stay in Your accommodation.
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Must be aware of the movement of service vehicles operating across the Estate at all times. In particular, when they are passing groups or young children. Please be aware that a fleet of electric vehicles operate across this site and their presence will not always be as clearly audible.
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Must not be in possession of any of the following items: shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar items brought onto the Estate under any circumstances by you or anyone in your party.
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If you or any member of your party have an illness or contagious disease that will affect our other guests, you need to let us know. If we become aware, or have reasonable grounds to suspect, that you have contracted an illness or contagious disease that may infect other people, you and your party may be asked to leave an no refund will be given.
15.0 Driving on the Estate
15.1 Please ensure You use the maps provided and stick to the roads allowed when driving round the Estate at the correct speed limits.
16.0 Damages and Security Charge
16.1 Longleat recommends that Visitors hold personal insurance for accidental damage and personal liability.
16.2 If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to the Accommodation Team immediately, otherwise it will be presumed that the damage/loss was caused by the Guest and a charge will be made.
16.3 All damage and breakages during your stay must be reported immediately to the Accommodation Team. Longleat will inspect the accommodation immediately on your departure. The guest is bound to reimburse Longleat for replacement, repair, or additional cleaning costs, where reasonably demanded by Longleat for damage caused by the Guest. The charge for any damage is £500, which must be paid unless a different figure is agreed with the Duty Manager. The charge for cleaning following guests smoking in the Accommodation will be £250.
17.0 Weather
17.1 If the Accommodation becomes inaccessible due to bad weather Longleat will take reasonable steps to inform the Guest.
18.0 Comments/Complaints
18.1 Every reasonable care will be taken to ensure that the Accommodation is presented to Guests to a high standard. Should the Guest find on arrival that there is a problem, or cause for complaint, the Guests should immediately contact the Accommodation Team. Reasonable steps will then be taken to assist the Guests.
18.2 Longleat is committed to ensuring that any problems or complaints the Guest may have whilst at the Accommodation, are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify Longleat or refusal of reasonable rectification may affect the Guest’s right to compensation or repayment.
18.3 Guest must provide a contact telephone number and suitable time for Longleat to communicate with them about problems or complaints. Guests must allow reasonable access to the Accommodation by any staff or contractors of Longleat to resolve problems or complaints during the Guests stay.
19.0 Use of Equipment
19.1 The use of drones, powered model aircraft and gliders are not permitted on site as their use may cause distress and alarm to Our animals. In certain circumstances and subject to Us granting written authority, the use of a drone in accordance with CAA regulations may be granted limited permission. Likewise, the use of powered and human propelled methods of transport, which without limitation includes, bicycles, tricycles, cars, scooters, etc are strictly prohibited from use on any roads, tracks and paths that are used by other guests, visitors, staff, car parks and other thoroughfares.
20.0 Wireless Facilities & Wireless Internet Access.
20.1 Where We offer Wireless and Internet access, its signal strength is not guaranteed. The facility is not subject to any particular security, and only has limited filtering measures and requires continuous parental supervision when used by children. We reserve the right to disclose Your name and address to Our internet service provider if we discover that you or a member of your party has illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.
21.0 Right to Evict
21.1 Longleat may terminate the Agreement on notice, and in such case the Guest and his or her party must leave the Accommodation, (without compensation being payable to the Guest or any member of his or her party) if: 1. It is deemed necessary by Longleat where there is a serious breach by the Guest of the Agreement or the Guest’s or their party's behaviour endangers the safety of other visitors or members of staff; or animals. 2. Any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.
22.0 Information We will need to know about You and Your party
22.1 It is necessary to collect your personal information when making a booking online. The type of information we require to make a booking includes information such as names, addresses, telephone number, car registration, and financial information. In some circumstances we may need to collect more sensitive personal information to enable Us make provisions for guests with medical conditions or disabilities. If you want more information about how we collect and use your personal information, please refer to our Privacy Policy on the Longleat website.
23.0 Consumption of Alcohol and controlled Drugs
23.1 We shall not serve or sell alcohol to anyone who is, or appears to be, under the age of 18 (and cannot prove they are over 18), or whom We, in our sole discretion, consider to have been drinking excessively. We acknowledge that the moderate consumption of alcoholic beverages during your visit is perfectly acceptable. Unless prescribed by a doctor or other qualified medical practitioner, You are not permitted to bring any controlled drug or substance onto the Estate, nor store or consume the same in our accommodation.
24.0 Security of Your property.
24.1 We take reasonable steps to ensure the security of Our Estate and accommodation. Your personal belongings including valuables are your responsibility during your break with Us. We advise that:
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You should take similar precautions to protect your property as you might reasonably take when at home, keeping valuables secure and store out of site when left in our accommodation.
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If You discover an insecurity or lose a valuable item of property, notify a member of staff as soon as possible.
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You must lock your vehicle securely and remove all valuable items on parking.
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We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible.
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We will offer reasonable help to assist you in tracing lost items.
25.0 Child Protection
25.1 It is our policy to investigate any incident or allegation of concern or assist any proper enquiries about a child staying at one of our accommodation units and to refer the matter to an appropriate external organisation should we consider it necessary/appropriate.
26.0 Miscellaneous
26.1 Images on our website, and in our promotional material, are for illustrative purposes only.
26.2 We do our best to ensure that published information is correct when it goes to press. Please refer to Our website (www.longleat.co.uk) for the most up to date information.
26.3 In all cases, except personal injury or death, Our liability to you for the total of all claims arising out of your break with Us is limited to the cost of your booking less any, cancellation, amendment or separate charges. We will not be responsible for any matters that result from any unforeseeable events that are beyond our control.
26.4 Occasionally we may use a photographer or videographer on our park. You may appear in the background of these shots or event be featured or interviewed. We hope you enjoyed being photographed but if you do not wish to be captured in photos or videos, please speak with the Guest Experience team26.5 If you leave something behind, please let us know as soon as possible. If we find it, you’ll need to cover the postage costs for us to return it to you. We accept no liability if we cant find it or if its damaged.

During your stay
Items for a Continental breakfast will be waiting in your cottage, ready for the first morning of your stay. You may choose to upgrade your breakfast and order our locally curated full English breakfast packs, click here for more information.
You may also order a delivery from local takeaways. Information and recommendations will be located in the Welcome Pack in your cottage.
Yes, instructions can be found in your property in your Welcome Pack.
You will receive a telephone number for the on site Accommodation Team during check in, which can also be found in your Welcome Pack.
Please contact the Accommodation Team at any time with any problems or queries you may have. Due to the nature of mobile telephone signal on the Estate, the Accommodation Team phone number will also be active on WhatsApp for messaging, which we recommend you use to ensure a prompt response.
Yes you may, please contact the Accommodation Team on +44 (0) 19 8584 4400 (Monday to Friday, 9am to 5pm) and let them know.
We will supply an office address for you to use which will ensure your delivery is received and signed for. We can then notify you of it's arrival.
Due to the security restrictions of the Estate, as well as the capacity of each property, it is not possible to welcome visitors to your cottage.
You may meet with friends and family whilst visiting the Park of course, simply ensure your visitors have their own entry tickets which can be purchased here.
Check out is at 10.30am for all properties.
Simply leave your keys in the lock box at your accommodation and exit the Estate at your leisure.
Don't forget, you may also visit the Park on your check out date.
Freeview is available via a Smart TV, therefore you may also sign in to your own streaming platforms including Netflix, Amazon Prime, Disney+ etc...
Each TV also has HDMI ports so gaming consoles and gadgets may also be brought and used.
In the instance of finding something to be broken or malfunctioning, or in the instance that you have accidentally broken something, please advise the on site Accommodation Team via the mobile number provided in your Welcome Pack, who will review the damage and assist with a repair or replacement if necessary.
Due to the historic nature of the properties, and the welfare implications of the animals on the Estate, outdoor fires are not permitted.
Naked flames are also not allowed inside the properties.
In the event of an urgent emergency, please contact 999. Please also advise the Accommodation Team via the mobile number provided in your Welcome pack if you have done so. We will come to your assistance and support the arrival of the emergency services.
If the emergency does not warrant a 999 call, simply contact the Accommodation Team via the on site mobile number and we will assist in any way we can.
If you have any specific dietary requirements, please let us know prior to your stay and we can discuss any alternatives to our classic continental breakfast or optional hampers.
Let us know via stay@longleat.co.uk or +44 (0) 19 8584 4400 (Monday to Friday, 9am to 5pm).
Our cottages include UK handmade furniture and décor, which do include some materials which are not vegan-friendly such as leather.
Unfortunately there are no alternatives for these items.
Regardless of the time of year, there are always animals on the East African Reserve, overlooked by your property. The space and freedom enjoyed by these animals ensures no two views are ever the same!
Our black wildebeest and flock of ostriches can be seen roaming the reserve 24/7 throughout the year.
Throughout the Summer, our Grant’s zebras are also visible on the reserve 24/7.
From the end of October until the start of the Easter holidays, when the weather is colder, the zebras enjoy daytimes (from around 9.30am) on the reserve, then are taken in at around 3pm for their comfort.
Our Rothschild’s giraffes enjoy every day on the East African Reserve in the Summer, from around 9.45am until 5pm, when they return to the Giraffe House.
From the end of September/early October until the start of the Easter holidays, the giraffes reside in their Winter paddock or inside the Giraffe House (not overlooked by these properties), as they aren’t keen on the cold.
Longleat's catering outlets close when the Park closes, however there are various dining options available for overnight guests to consider.
During your stay you are more than welcome to bring food with you and prepare meals in your own fully-equipped kitchen. Alternatively, why not order a takeaway for delivery direct to your door, or head a little further afield for dinner in one of our local pubs or restaurants?
Details of takeaway options and your local area can be requested from our Accommodation Team prior to your visit, or during your stay.

After your stay
If there's anything you'd like to speak to the team about before you check out, please do let us know via +44 (0) 19 8584 44000 (Monday to Friday, 9am to 5pm) or via the on site team mobile number (outside of office hours). We are here and happy to help with anything.
If you'd like to leave a review, please fill in our post-stay feedback survey (you will receive this automatically via email after your visit). Any and all comments will help us to improve the experience for all of our guests at Longleat.
Let our Accommodation Team know you'd like to be added to the accommodation database, where we will keep you up to date via email with all of our exciting upcoming accommodation developments.
You can also scroll down to the bottom of this web page and sign up to the database there.
Please contact the Accommodation Team via stay@longleat.co.uk or +44 (0) 19 8584 4400 and let them know the dates you stayed and the cottage in which you stayed. We will let you know if any items were found by the Housekeeping Team upon check out, and help with arranging pick-up or delivery.
